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You are here: Home / 2007 / Archives for December 2007

Archives for December 2007

It’s Not Our Problem Anymore

December 12, 2007 By LakeHolidayNews

Frustrated by utility problems and LHCC’s changing tune on its responsibility to resolve them? That’s no surprise in light of some recent comments by board members. After cashing the check from the utility sale, without notice or explanation LHCC’s directors seem to have withdrawn their commitment to support homeowners having problems with utility service.

On May 20, 2006 LHCC held a meeting at the Reynolds Store Fire House to try to sell property owners on approving new governing documents. Then LHCC President Chris Allison and current President Wayne Poyer were in attendance, along with then GM Dave Ingegneri.

Utility issues were raised by a number of owners at that meeting. LHCC and Aqua Virginia filed their petition to sell LHEUC’s assets to Aqua Virginia just 3 months before, and owners were concerned about the consequences of selling the Utility. Before the sale was approved by the SCC, Aqua Virginia was operating LHEUC for LHCC, so property owners got a glimpse into how Aqua would behave as the new utility owner.

Homeowner Duran Field described a problem he had with a lift station near his home. He told Chris Allison that after an initial response from Aqua Virginia, he called 7 more times and never received a single return call. He ultimately had to ask GM Dave Ingegneri to intervene to get the problem resolved.

Field, whose voice is heard first on the audio clip, summarized his experience:

I’m not saying that the long term consequences of selling to Aqua are good or bad. Short term, I’m not that impressed.

Field justifiably wondered about the impact a loss of control would have on utility customer service. At the end of the clip, then LHCC President Chris Allison soothed Field’s concern:

You’ll still call Dave Ingegneri. You will still call Dave Ingegneri. Those people are going to have to be responsive to us.

The meaning of Chris Allison’s comment is crystal clear, especially since he repeated it twice. Even after the utility sale, the Lake Holiday GM, who reports to the board, will be the point of contact for utility issues; the sale would not result in a loss of control because the Lake Holiday GM, paid by property owners, would insure that “those people” (i. e., Aqua Virginia) would be responsive.

https://www.lakeholidaynews.com/wp-content/uploads/sites/244/2007/12/youll_still_call_dave_ingegneri.mp3

Field and everyone else in the room could be comforted by Chris Allison’s tough talk. Or could they?

Fast forward to November, 2007. Much had changed. By this point, LHCC had closed its sale of LHEUC’s assets to Aqua Virginia. It had deposited the proceeds of $1.16 million in its bank account, and it was well on its way to spending most or all of that money. Dave Ingegneri resigned as GM in June of 2006. Ray Sohl took his place that October. Chris Allison was no longer President, having been replaced by Wayne Poyer, who as an LHCC director listened to Chris Allison’s May 2006 comments without objection.

But one thing had not changed: utility troubles were still a top concern for property owners in late 2007.

The video clip is part of a discussion of John Martel’s proposal to hold board workshops from the November 26th board meeting. Board member Jo-anne Barnard, formerly of the US Patent Office, described her thoughts on Martel’s proposal. During her remarks, she pointed out that the information section of the board book included “a lot of complaints about the water company.” That water company is now Aqua Virginia.

Did Wayne Poyer tell Jo-anne Barnard that complaining utility customers should call Ray Sohl at 540-888-3549 x 104 or email him at gm@lakeholidaycc.org?

Of course not. The check cleared. The representations that LHCC board members made to owners before the sale was approved to discourage objections to the transfer were now meaningless. Those representations have been long since forgotten. Owners that remember these commitments made by board members aren’t sticking to the board’s positive agenda.

So what exactly did Wayne Poyer tell Barnard? He said “it’s not our problem anymore.”

Jo-anne Barnard made no attempt to correct Wayne Poyer or recommend a different approach to addressing utility problems. The complaints mentioned by Barnard are now filed away in a tab of board members’ board books, but they are no longer automatically part of the open discussion at board meetings. Why not conceal the complaints when revealing them would only risk greater exposure of the broken promise?

LHCC board members have consistently told property owners one story to overcome objections and manufactured a different, opposite story later. Another example of this behavior occurred in the Utility sale itself. In the August 2000 President’s Report Frank Heisey wrote to property owners that “selling of the utility company would require a 2/3 majority vote of the eligible membership….” Then, when we challenged the Utility sale in court unless it was approved by property owners, Frank Heisey and LHCC filed a response with the court that said that they “deny that the sale requires a vote of the members….” No requirements changed, and no mention was made in court of the discarded earlier statement of what was required.

This conduct is not some recent discovery. We’ve covered this before in our post Deliberate Behind the Scenes Manipulation of Information, the title of which is a direct quote from former LHCC President and current director Pat Shields. Why is this pattern of behavior repeated year after year? Lake Holiday property owners don’t hold their leaders accountable for the flip-flopping.

Changing commitments and concealing complaints to deny a problem. That is the problem of LHCC’s leaders.

The problem won’t go away until owners wake up to the flip-flopping, publicly acknowledge it goes on, and take control of their community away from double-talkers.

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Filed Under: Board Conduct, Board Meeting, Utilities Tagged With: Allison, Aqua-Virginia, Duran-Field, Frank-Heisey, Ingegneri, Jo-anne-Barnard, Martel, Pat-Shields, Poyer, Ray-Sohl

A Culture of Conformity

December 7, 2007 By LakeHolidayNews

LHCC’s board of directors suffers from a culture of conformity. This culture uses irrational pressure to produce what some board members incorrectly call a “consensus,” which is its way of describing unanimity, possibly achieved by surrender on matters of principle.

LHCC Treasurer John Martel
The discussion of a proposal for the dam inspection at the November 26th meeting demonstrates all of this and more. On November 12th, LHCC approved its 2008 budget. In an ironic twist, former board member Lou Einstman persuaded Wayne Poyer that the approval on 11/12 would be subject to challenge on the grounds that that day was a legal holiday. As a result, just 20 minutes before the dam inspection discussion, the board re-approved the 2008 budget.

LHCC’s directors budgeted $3,000 for the 2008 dam inspection. This was a drop from the $5,000 budgeted in 2007, and the $5,100 budgeted in 2006. LHCC actually spent over $4,823 in 2006 for the dam inspection (see account 6339 on page 2) and over $1,439 through 9/30/2007. Therefore, when we consider that LHCC’s own Treasurer, John Martel, asks other board members what LHCC spent on this item in previous years, we have to wonder how carefully the 2008 budget was prepared. The proposal considered by the board on November 26th was for approximately $5800, nearly two times the amount budgeted just a few weeks earlier. It took just a couple of minutes to gather the actual expenses from financial reports that have been available on our website for months, something we’re sure regular site visitor John Martel would know.

Our present focus is not what the budgeted amount for the 2008 dam inspection should be or what is a reasonable amount to spend. Rather, we want to highlight the intense pressure put on some LHCC board members to conform, to support a decision that appears to have already been made. In less than 15 seconds after this tab was announced, a vote to approve this expense was underway. This speed is not the result of any editing trick. When you watch the video, you will hear John Martel repeat several times “I want to discuss it” after a vote on the issue has already been called. Several directors responded by giggling like schoolchildren. The speed with which this vote was called and the initial response to Martel suggests that board members anticipated Martel’s desire to discuss the issue and attempted to quash that discussion by rushing the vote.

Martel said that the $5800 proposal before the board “seems to me to be high….” He pointed out that the company slated to perform the dam inspection is expected to do significant other dam-related work in 2008, and wondered if LHCC could negotiate a package deal. Martel reminded the board that the budget they approved contained only $3000 for this expense. Dave Buermeyer supported Martel’s concerns and expressed the view that several line items in the proposal seem redundant in light of work that LHCC has already done or is expected to do in the near future.

For John Martel, the sticking point was the fact that this proposal’s cost is a significant deviation from the budget, particularly when the budget was so recently approved. Martel expressed his voting intent:

Again, the work has to be done. They’re the right people to do it. But since the budget for next year only has $3000 in it, I cannot in good faith vote for it.

We must remember that in the effort to rush this matter to a vote, every other director except Martel supported approving this $5800 expense. Martel himself pointed this out, recognizing that he alone would oppose this. He continued:

I just can’t vote for it. That’s all. It doesn’t have to be unanimous. … To me it’s a matter of principle. It’s a question of voting for something that isn’t in the budget. I cannot do it.

A matter of principle. And that’s when Martel is attacked by Lake Holiday’s vicious culture of conformity. Wayne Poyer rebuked Martel because he “cannot agree to accept an expense that is absolutely mandatory for the continuity of this association and the community.”

Former LHCC Board Member Lou Einstman

Audience member and former board member Lou Einstman also went after Martel by suggesting his refusal to vote in favor of this expense would mean that LHCC will “breach the dam and we’ll have an empty hole where the lake sits.” Einstman, towing the party line, was allowed to speak outside of open forum without reprimand from any board member, a privilege we doubt would be afforded to a board critic. Both Wayne Poyer and Lou Einstman engaged in scare tactics in an attempt to coerce Martel to vote their way. It’s an absolute certainty that Martel’s vote against this proposal would not result in a breach of the dam, because Martel and everyone else in the room already knew that Martel couldn’t block acceptance of the proposal. Moreover, while inspections are certainly important, delaying an inspection to get a better price does not mean the dam will be breached or that the “continuity of this association” is imperiled. We also doubt that Martel was attempting to delay the dam inspection indefinitely.

The scare tactics employed by Poyer and Einstman are strikingly similar to those used by Chris Allison in his February 2006 letter to members. At that time Chris Allison suggested that unless higher utility rates were put in effect, property values would be at “very serious risk.” He suggested that without higher utility rates, the ability of Lake Holiday homeowners to “get water from our faucets, and flush our toilet [sic]” would be at risk. A little more than 2 weeks after Chris Allison made those outrageous statements, the VA SCC ruled that LHEUC’s rate increase and rule change was “defective and should be given no effect.” LHEUC was ordered to refund the overcharges. In October, 2006 LHEUC reported that it produced profits of $65,459 through the 9 months ending 9/30/06 without the rate increase. Both the Chris Allison attack letter and the attack on Martel involve crazy predictions of disastrous outcomes to get people to conform.

At the November 26th meeting, it appeared that the scare tactics of Poyer and Einstman would not persuade Martel. So director Pat Shields tried a new tack: Shields explained that Poyer was really just trying to build a “consensus.” What Shields meant by his use of the word “consensus” was unanimity, because allowing for Martel’s sole negative vote, the vote would have been 9-1. Consensus denotes the opinion of the majority or the general agreement of a group, not unanimity. Even if 2 other directors joined Martel (a very unlikely event), a consensus had already been reached, and Shields knew that. On a practical level, the board wasted time using scare tactics to transform consensus into unanimity.

For most of the discussion, it appeared that Martel would hold firm and cast a negative vote on a topic that for him was a “matter of principle.” But principles weakly held have a way of collapsing. Instead, Martel opted to abstain from voting, rather than vote against the measure.

Martel’s abstention should not escape notice. In its “To Vote or Not to Vote Overview,” the National Conference on State Legislatures states that when a policymaker abstains from voting, he “disenfranchises” the voters that elected him. The NCSL points out that abstention may be necessary for policy makers “when their personal interests conflict with their public duties.” The NCSL includes references to Virginia statutes that govern rules for state legislators, and the triggering event for abstaining is having a personal interest in the matter. What is Martel’s personal interest in a vote on a dam inspection? If he has no personal interest, is he using an abstention as a way to avoid casting a negative vote?

We suspect that LHCC’s minutes of the 11/26 meeting will reflect only the motion and the final vote, from which Martel abstained. We doubt the minutes will include the attempts at intellectual coercion and how LHCC Treasurer John Martel elected to disenfranchise the people that elected him instead of standing strong on what he said he considered a matter of principle.

How true the thought, actions speak louder than words.

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Filed Under: Board Conduct, Board Meeting, Finances Tagged With: Allison, budget, Buermeyer, Einstman, Martel, Pat-Shields, Poyer, voting

To Build a Class Act Type Thing, You Must Vote Your Conscience

December 5, 2007 By LakeHolidayNews

Current Recreational Vehicle Storage

Robin Pedlar Arguing Against The RV Storage Proposal...
One of the issues taken up at the November 26th board meeting was Ray Sohl’s appeal of the Architectural Committee’s rejection of his plan to locate boat and RV storage.

Director Robin Pedlar, a member of the Architectural Committee, summarized one of the reasons for that committee’s rejection: “It’s pretty ugly.” Why let a reasonable objection like that stand in the way of what the Board and the GM want to do, when the Board can simply overrule the committee?

Thus, we have the appeal of the Architectural Committee’s decision that’s shown on the following video clip.

In previous posts, we criticized several LHCC directors for their utter lack of meaningful contribution to the discussion taking place in the boardroom. We were pleased to see that at this meeting just about all directors present participated in the discussion at one time or another. Perhaps they didn’t want to win our Silent Sitter award. The absence of Suzy Marcus may have added to the pressure on some board members to contribute. With one of the best candidates absent, it was just about anyone’s award to win.

Director Rick Bleck, who did not meet the 1 year ownership requirement for nomination set forth in LHCC’s bylaws and was invisible on the campaign trail but was elected anyway, came out of his shell and offered these insightful comments:

I guess I’m going to show some ignorance and obviously not knowing the history of it and that’s why I’ve been learning a lot at these meetings and stuff. Is this the only common area that the association owns? To me it’s a real eyesore. You’ve got rusted out campers up there and you’ve got boats in disarray. … I don’t know how long the association’s been around and/or committees but…. I own property down in Orlando. The front of…when you enter the property, it’s got trees, palm trees, and flowers, and you come up here and it’s like holy smokes, who lives back in there? I know there’s some nice houses, nice lake back there, and all of a sudden you come in around the corner. You’ve got these beat up trailers and campers. I don’t know if you have any kind of regulations like if the camper is 10 years old you’ve got to get rid of it if it’s rusted out. I really hope there is a common area maybe in the back of, somewhere in the back where you’re not looking at this stuff. The other thing is I’m just surprised you’d allow this. I mean I’ve got my boats in my yard. That’s where I keep my boats. So, anyway, I’m not really sure about the issue here. But anyway, I was thinking, we need a…actually, the office should be a building with bricks and stuff, and you’ve got this old beat up house. I’m just kind of amazed that all these places I’ve ever had or lived in associations, it was really a class act type thing. This kind of parlays into maybe I’ll start getting active in this now. To entertain something like this, but again, my ignorance. We may not have any other land here and this may be the only solution. I hope someday that…I headed back to this one area, I’m going, I can’t believe that we’d ever entertain this.

When Rick Bleck described the treasured Lake Holiday office as an “old beat up house,” we wondered if we looked more closely, perhaps we might be able to see smoke rising from the other directors’ heads. Apparently, no one bothered to copy Rick on the memo that if you can’t mindlessly focus on positive, un-critical comments, you will be ostracized. We dreamed of a very brief return of Chris Allison. We can imagine his response to Rick Bleck would have created a memorable video moment.

We applaud Rick Bleck’s candor and his willingness to address things that perhaps other directors would like to cover up. Lake Holiday should and can be a class act, and Rick Bleck indicates he’s willing to tackle areas in which it falls short. For his straightforward, on-the-record statement that few of his fellow board members have the courage to make, we could just about eliminate Rick Bleck from consideration for our Silent Sitter award. Just about. But not entirely. And not so fast.

Rick Bleck discredits his own comments by remarking that he is showing “ignorance” and that the present proposal may be the only solution. You can’t persuade others if you can’t convince yourself. Board members need to come to meetings prepared. That means reviewing the topics in their board books and investigating other solutions before the meeting. If every board member does not diligently undertake these steps, the ability of the board to reach intelligent decisions at a meeting is lost. Rubber-stamping the decisions already made by other members is a problem fueled by the Silent Sitters.

Bleck raised a number of serious objections to the plan for boat and RV storage, and just before the vote director Steve Locke advised him that this plan is only temporary. However, Rick Bleck never got responses to his objections or answers to the questions about which he professed ignorance. He never pressed Locke or other directors on what the permanent solution would be, when it would be implemented, and what it would cost.

Rick Bleck Winning His 2nd Silent Sitter Award...

Compare Rick Bleck’s contribution to that of director Robin Pedlar. Our quote above represents nearly Rick’s entire contribution over 2 meetings. In addition to her comments shown on the video, Robin Pedlar weighed in on another topic at the meeting, John Martel’s proposal for board workshops to foster open communication between property owners and the board. We have a mixed view of 2 points she raised in that discussion. Robin thought that it would be helpful to have neighbors get together for coffee and talk about what they like about Lake Holiday, something that smacks of nothing more than a social gathering. But she also was one of few directors who expressed a willingness to listen to whatever complaints members had in an unstructured setting, something we support and that seemed to frighten other directors like Ken Murphy.

The standard for our Silent Sitter award is not purely the lowest number of comments made. We draw a more meaningful distinction than simply counting words. During the discussion on locating boat and RV storage, Robin Pedlar said she and her committee thought it was “pretty ugly.” Evidently, she voted her conscience, because she was the only director that voted against this plan. Rick Bleck, while strongly criticizing the plan, came to the meeting unprepared to discuss alternatives and didn’t press anyone else at the meeting for specifics. When the vote was taken, Rick Bleck voted in favor of a plan that he could not believe would ever be entertained. Steve Locke’s comments would not satisfy a person with serious objections. They would, however, satisfy a Silent Sitter.

For voting in favor of overturning the decision of the Architectural Committee, Rick Bleck is our Silent Sitter for the November meeting.

The question for December: will Rick Bleck three-peat? We hope he’s better prepared, more forceful and less equivocal, and votes according to his concerns, even if that means standing alone.

We support building a class act. To have any hope of doing so, each and every LHCC director must vote his conscience.

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Filed Under: Board Conduct, Board Meeting, Silent Sitter Tagged With: Allison, Locke, Martel, Murphy, Ray-Sohl, Rick-Bleck, Robin-Pedlar, Suzy-Marcus

Ushered Out of the Office To a Salary Increase and Bonus

December 3, 2007 By LakeHolidayNews

Ken Murphy Waiting For Ray Sohl To Take The Folder...
Paying attention to body language is critical to understanding people. Folding one’s arms across the chest, especially when combined with leaning or turning away and avoiding eye contact, is thought by many to show rejection of the person or the person’s message. Think of it as one big push off.

LHCC’s board reviewed the compliance report prepared by GM Ray Sohl at the regular November board meeting.

Watch Ray Sohl’s body language when LHCC President Wayne Poyer attempted to hand him a folder of items he’d like addressed. Ray Sohl made no effort to reach for it, leaving Ken Murphy to take it from Poyer and try to pass it to Ray Sohl. Count the seconds while Ken Murphy holds the folder in space, waiting for it to be accepted by its intended recipient. The actual time may only be a few seconds, but if you are in Ken Murphy’s position, not knowing when if ever you’ll be relieved of the folder, those few seconds feel like an eternity.

Treasurer John Martel expressed strong dissatisfaction with Ray Sohl’s report:

To me…To me…I guess…I guess…I’ve worked for some very demanding people, I guess, and maybe you didn’t. Because if I had given them a report like this, they would have absolutely ushered me out of their office. They would have…They…There’s no summary. There’s no…There’s no kind of summary here for management. It’s a database with thousands of entries, and my boss never would have let me get away with giving him a database.

Martel was not alone in his assessment of Ray Sohl’s work. Wayne Poyer remarked that “it begs belief that this is so incomplete.” Jo-anne Barnard expressed surprise that the report showed no significant results.

We have no information about Ray Sohl’s body language or the position of his arms at the October 22, 2007 board meeting. At that meeting the board ratified Ray Sohl’s “annual salary increase and bonus” and confirmed publicly, for the first time that we are aware of, that upon completion of 6 years of service, Ray Sohl would be “given title to the lot at 626 Lakeview free and clear of any encumbrances.”

John Martel, now in part occupying the position of his own former boss, remarked at the November meeting that Wayne Poyer was an easy boss.

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Filed Under: Board Conduct, Board Meeting Tagged With: Jo-anne-Barnard, Locke, Martel, Murphy, Pat-Shields, Poyer, Ray-Sohl

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